The Company informs you through our privacy policy about how the personal information you provide is used and what measures are being taken to protect your personal information.
a. Types of Personal Information Collected
The company collects the following personal information for consultation and responding to inquiries:
When registering for consultation and inquiries: name, password, landline contact number, mobile phone number, email
b. Methods of Collection
Collecting information through the customer inquiry and consultation menus on the website
The company utilizes the collected personal information for the following purposes:
Responding to customer feedback and consultation inquiries
As a principle, personal information is destroyed without delay once the purposes of its collection and use have been achieved. However, the following information is retained for the period specified below for the reasons provided:
a. Reasons for Retaining Information According to Company Policy
To prevent the recurrence of improper use, resolve disputes, and cooperate with law enforcement requests, the company may retain member information for one year from the date of termination of the service agreement.
b. Reasons for Retaining Information Under Relevant Laws
If retention is necessary according to the provisions of relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc., the company stores member information for a certain period as specified by the laws as follows:
○ Records related to consumer complaints or dispute resolution
- Reason for retention: Act on Consumer Protection in Electronic Commerce
- Retention period: 3 years
○ Log records
- Reason for retention: Protection of Communications Secrets Act
- Retention period: 3 months
The company, as a principle, destroys personal information without delay once the purposes of its collection and use have been achieved.
○ Method of destruction
Personal information stored in electronic file formats is deleted using technical methods that make the records unrecoverable.
The company does not, in principle, provide users' personal information to external parties. However, exceptions are made in the following cases:
○ If users have given prior consent
○ If required by law or, for investigative purposes, there is a demand from law enforcement authorities according to legally established procedures and methods
- Entrustee: [Cafe24 Solutions]
→ Details of entrusted tasks: [Use of website solutions and construction and operation of computer systems (servers, databases, etc.)]
The company does not, in principle, provide users' personal information to external parties. However, exceptions are made in the following cases:
○ You may contact the personal information protection officer by writing, phone, or email, and we will take immediate action.
○ If you request correction of errors in your personal information, we will not use or provide that information until the correction is completed. If incorrect information has already been provided to a third party, we will notify the third party of the correction results without delay to ensure the correction is made.
○ Personal information that has been terminated or deleted at the request of a user is processed in accordance with the "Retention Period of Personal Information" specified by the company, and it is ensured that it is not accessed or used for any other purposes.
The company operates "cookies" which are small text files sent from the server used to operate the website to your browser and stored on your computer’s hard disk. The company uses cookies for the following purposes:
○ Purposes of using cookies
1. To analyze access frequency or visit duration, identify users' preferences and interests, track users’ traces, and provide targeted marketing and personalized services based on the level of participation in various events and the number of visits.
2. You have the option to install cookies. Thus, you can choose to allow all cookies, have your browser ask for confirmation each time a cookie is being saved, or refuse all cookies by setting options in your web browser.
○ How to refuse cookie settings
1. To refuse cookie settings, you can allow all cookies, have your browser ask for confirmation each time a cookie is being saved, or refuse all cookies by adjusting the options in the web browser you use.
2. Example of setting method (for Internet Explorer): Tools at the top of the browser > Internet Options > Privacy
3. However, if you refuse to install cookies, it may be difficult to provide service.
The company has designated the following department and personal information protection officer to protect customers' personal information and handle complaints related to personal information:
○ Personal Information Protection Officer
Name: Joo Jo-Eung
Department: IT Support Team
Phone Number: 070-7816-5395
Email: ercohs@naver.com
○ Personal Information Protection Manager
Name: Park Min-Woo
Department: Integrated Development Department
Phone Number: 070-7816-5395
Email: ercohs@naver.com
○ You can report all personal information protection related complaints that arise while using the company's services to the personal information protection manager or the responsible department.
○ The company will provide a prompt and sufficient response to the reports from users.
○ For other reports or consultations needed regarding personal information infringement, please contact the following institutions:
Personal Information Infringement Report Center (privacy.kisa.or.kr / Dial 118 without a code)
Supreme Prosecutors' Office Cyber Crime Investigation Unit (www.spo.go.kr / 02-3480-2000)
National Police Agency Cyber Security Bureau (www.ctrc.go.kr/ Dial 182 without a code)
This personal information processing policy will be effective from the date of implementation. Should there be any additions, deletions, or corrections due to changes in laws or policies, these will be notified through announcements at least 7 days before the implementation.
- Revised version of the personal information processing policy: v3.1
- Effective date of the personal information processing policy: June 1, 2024
